Project Description
Tesco Enterprise & Digital Transformation
My role as a Senior Product Designer was to support the development of a suite of connected web applications that facilitate product induction, range planning, pricing strategy, and promotions across Tesco’s online and physical stores in the UK and Ireland.
As part of the Tesco Enterprise Design Team, our mission was to Strengthen Tesco’s vision for a digital transformation and new ways of working for colleagues within the buyer, merchandiser and price-setting communities – to deliver tools to help streamline processes, empower colleagues to make better trading decisions through centralise trading data and AI insights to drive the best outcomes for the business.
Please see below case studies of some of the work I was involved in that contributed to this vision.
Automated Taxonomy Mapping with Machine Learning
MyProduct: Online Operations is an application used by Tesco’s Online Operations and Online trading teams to grow online profitability through effective, timely and accurate management (of products) of Tesco websites and applications.
This case study discusses my involvement in the significant enhancements designed to improve the efficiency and scalability of Online taxonomy management. These included integrating Machine Learning to map new products to Online Taxonomy automatically and how that impacted the application UI and business process.
Introducing data-driven Range Recommendations
MyProduct: Range is an application used by Tesco’s Buyers to set product ranges in stores across the UK. MyProduct Range aims to allow Tesco buyers to select the optimal mix of products and make them available to serve the customer…
This case study discusses my involvement in delivering data-driven product-ranging recommendations into the user interface, equipping users with insights to make informed decisions on in-store product placements.
Tesco’s Enterprise Design System (EDS)
The Enterprise Design System was a newly conceived extension to Tesco’s global design system to service the specific requirements of designing for enterprise-level software and applications.
This case study outlines some of the key principles and design decisions made during the ongoing development of the Enterprise Design System (EDS) to ensure a high level of usability, consistency, and accessibility across the 13+ tools within the myProduct suite and beyond within Tesco Technology.
Flexible user access & authorisation
The lack of flexibility within the existing access management process and systems often meant users had lengthy delays accessing the correct tools required to carry out their roles, especially when changes to their access permissions had to be made. This had become a huge blocker to productivity for Commercial teams while creating unnecessary extra work for development teams to maintain new or changing access requests.
MyProduct: User Authorisation Manager (UAM) was a new application created to solve many of these problems. This case study discusses my involvement in the design and support of the launch of the new UAM application.
Online Range Management
MyProduct: Online Operations is an application used by Tesco’s Online Operations and Online trading teams to grow online profitability through effective, timely and accurate management (of products) of Tesco websites and applications.
This case study discusses my involvement in the significant design improvement we made to the Online Range Management process. This improvement increased the speed and accuracy of product status data on Customer shopping websites, helping to improve negative customer experience, reducing the risk of product swaps being required in home deliveries and also creating operational efficiency for the Online Management Team.